Frequently Asked Questions

Find quick answers to the most common questions about how Graphio works, its features, and data security.

  • Product Overview
  • How it Works
  • Getting Started
  • Results & Analytics
  • Data & Privacy
  • What is Graphio?

    Metadata-only analytics platform that identifies cross-team execution gaps causing revenue loss. We analyze event patterns from your connected systems to track KPIs, quantify opportunity gaps, and generate Live Workflows that continuously learn optimal patterns. Focus: preventing the 30% of ARR typically lost when handoffs break down.
  • What are Live Workflows?

    Live Workflows is a self-evolving process that auto-generates from your team's actual behavior - showing how work really flows, not outdated documentation.

    Key features:

    • Auto-generated from reality (no manual work)
    • Continuously learn optimal patterns from thousands of executions
    • Update automatically as your organization evolves
    • Track cross-team coordination where 30% of revenue leaks

    Result: Always-current view of execution vs. intent across all teams.
  • What problem does Graphio solve?

    ~30% of ARR is lost in invisible cross-team execution gaps. You can see every deal, task, and ticket - but not the revenue bleeding from broken handoffs.

    Common patterns we see on average across our clients:

    • 23% of high-value leads sit untouched by Sales
    • 31% of closed deals have incomplete CS handoffs
    • 38% of urgent escalations get no Product response

    Causes: Timing issues, broken workflows, ownership confusion, volume imbalances between teams.
  • Who is Graphio for?

    Primary users: C-level executives, VPs of Sales/CS/Operations, Customer support leaders, Corp Dev leaders

    Best fit:

    • Companies with $50M+ ARR (mid-market companies and enterprises)
    • 150+ employees across multiple departments
    • Multiple Complex cross-team workflows (Sales → CS → Product handoffs)
    • Leadership needing strategic oversight without operational micromanagement
  • What makes Graphio different?

    1. Cross-team focus - Track handoffs where 30% of revenue leaks (not single departments). However, Graphio tracks role-level deviations as well.
    2. Live Workflows - Self-updating process maps (not static dashboards)
    3. Metadata-only - Graphio doesn’t process content. Best data security standards (SOC 2 Type 2, HIPAA compliant)
    4. 2-day launch - No lengthy implementation or manual documentation
    5. Predictive alerts - Warn before problems impact revenue (not just retrospective reporting)

You Built the Plan
Graphio Structures It And Tells You If It's Working