Frequently Asked Questions
Find quick answers to the most common questions about how Graphio works, its features, and data security.
- Product Overview
- How it Works
- Getting Started
- Results & Analytics
- Data & Privacy
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What is Graphio?
Metadata-only analytics platform that identifies cross-team execution gaps causing revenue loss. We analyze event patterns from your connected systems to track KPIs, quantify opportunity gaps, and generate Live Workflows that continuously learn optimal patterns. Focus: preventing the 30% of ARR typically lost when handoffs break down. -
What are Live Workflows?
Live Workflows is a self-evolving process that auto-generates from your team's actual behavior - showing how work really flows, not outdated documentation.
Key features:
- Auto-generated from reality (no manual work)
- Continuously learn optimal patterns from thousands of executions
- Update automatically as your organization evolves
- Track cross-team coordination where 30% of revenue leaks
Result: Always-current view of execution vs. intent across all teams. -
What problem does Graphio solve?
~30% of ARR is lost in invisible cross-team execution gaps. You can see every deal, task, and ticket - but not the revenue bleeding from broken handoffs.
Common patterns we see on average across our clients:
- 23% of high-value leads sit untouched by Sales
- 31% of closed deals have incomplete CS handoffs
- 38% of urgent escalations get no Product response
Causes: Timing issues, broken workflows, ownership confusion, volume imbalances between teams. -
Who is Graphio for?
Primary users: C-level executives, VPs of Sales/CS/Operations, Customer support leaders, Corp Dev leaders
Best fit:
- Companies with $50M+ ARR (mid-market companies and enterprises)
- 150+ employees across multiple departments
- Multiple Complex cross-team workflows (Sales → CS → Product handoffs)
- Leadership needing strategic oversight without operational micromanagement
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What makes Graphio different?
- Cross-team focus - Track handoffs where 30% of revenue leaks (not single departments). However, Graphio tracks role-level deviations as well.
- Live Workflows - Self-updating process maps (not static dashboards)
- Metadata-only - Graphio doesn’t process content. Best data security standards (SOC 2 Type 2, HIPAA compliant)
- 2-day launch - No lengthy implementation or manual documentation
- Predictive alerts - Warn before problems impact revenue (not just retrospective reporting)