Secure Data in Transit
All information exchanged between Graphio, customers, and external services is protected using TLS 1.2/1.3 encryption. This ensures that sensitive data cannot be intercepted or altered during transmission.
Secure Data Operations & Compliance Integrity
We prioritize security, privacy, and transparency at every level of our product and operations.
Graphio holds a SOC 2 Type 2 report and ISO/IEC 27001 certification, and is HIPAA compliant and GDPR and CCPA aligned – so your data stays protected and compliant.
Secure Data Transmission
Protecting all data in motion with secure, encrypted communication across every connection.
Encrypted Communication Between Services
Every internal microservice within Graphio’s infrastructure communicates via encrypted TLS/SSL channels, eliminating exposure of sensitive data inside private networks.
Strict HTTPS Enforcement
Graphio APIs and web interfaces enforce HTTPS-only access, blocking any unsecured HTTP requests to prevent man-in-the-middle or downgrade attacks.
Privacy Assurance
Only metadata, events, actions, statuses, and source identifiers, and never your content
Graphio processes only: metadata, events, actions, statuses, timestamps, source identifiers, event categories, and non-sensitive values. It never accesses or analyzes the actual content of messages, files, or emails.
No Content Inspection or Retention
Raw data obtained from external APIs (Slack, Jira, HubSpot, Google Workspace, QuickBooks, and others) is used solely to extract permitted structured data: metadata, events, actions, statuses, and non-sensitive values. Those signals are immediately processed and the raw data is securely deleted after completion. Content of communications, emails, and files is discarded at that point and never enters analysis.
Minimal Access Principle (Least Privilege)
All internal services and employees operate under the least-privilege access model, ensuring that every component and user has only the minimal permissions required to perform its function.
Regulatory Alignment
Data processing complies with Data Processing Addendum (DPA) and Standard Contractual Clauses (SCC), ensuring full legal protection for international data transfers and enterprise clients.
Data Storage Security
Encrypted, isolated data storage with continuous monitoring and protection.
Secure Data in Transit
All information exchanged between Graphio, customers, and external services is protected using TLS 1.2/1.3 encryption. This ensures that sensitive data cannot be intercepted or altered during transmission.
Encrypted Communication Between Services
Every internal microservice within Graphio’s infrastructure communicates via encrypted TLS/SSL channels, eliminating exposure of sensitive data inside private networks.
Isolated Backup Storage
Backups are encrypted and stored separately in restricted-access environments, isolated from production systems. Access to backup data is limited to senior security administrators under strict audit control.
Regular Penetration Testing
Graphio conducts periodic penetration tests and vulnerability assessments to identify potential weaknesses in its storage and encryption mechanisms.
Compliance Assurance
SOC 2 Type 2HIPAAGDPRCCPAGDPASCC
SOC 2 Type 2 & ISO/IEC 27001 Certified
Our security controls are independently audited under SOC 2 Type 2, and our Information Security Management System is certified to ISO/IEC 27001:2022.
HIPAA Compliant
Our safeguards follow the HIPAA Security Rule to protect health-related data when applicable.
GDPR & CCPA Alignment
Our data processing is aligned with GDPR and CCPA. Users can request deletion or export of their personal data at any time.
DPA & SCC Frameworks
We sign Data Processing Agreements (DPAs) and Standard Contractual Clauses (SCCs) with enterprise clients and subprocessors to protect international data transfers.
Infrastructure Access Governance
Zero Trust Security Model
Graphio’s infrastructure operates under a Zero Trust Architecture, where no device, user, or service is implicitly trusted. Every request is continuously verified for identity, context, and permissions.
Role-Based Access Control (RBAC)
Access rights within the platform are governed by granular RBAC policies, ensuring that only authorized personnel can view or modify specific systems, data, or configurations.
Centralized Logging & Monitoring
All administrative and API-level actions are logged into a centralized audit system (Graylog). Logs are analyzed in real time to detect anomalies, intrusion attempts, or unauthorized actions.
Secure Authentication (SSO + MFA)
Employee and service authentication is enforced via Single Sign-On (SSO) integrated with Google Workspace and Microsoft Azure Active Directory. This minimizes credential-based risks and simplifies compliance auditing.
Continuous Security Updates
Infrastructure components are continuously patched and updated to maintain the latest security posture in line with industry best practices and CVE vulnerability lists.
Data Lifecycle Policy
Minimal retention, secure disposal, full customer control of stored data.
Limited Retention Periods
Temporary data, cache, and logs are retained for no longer than 30 days and then automatically purged from all systems.
Instant Access Revocation & Data Purge
Removing Graphio integrations instantly revokes API access and stops ingestion. Stored metadata is safely purged upon request per our Privacy Policy & DPA.
Secure Backup Disposal
All encrypted backups are automatically destroyed upon expiration of their retention window, preventing residual data recovery.
User-Controlled Privacy
Graphio provides clear interfaces and documentation for customers to manage, audit, and erase their data at any time in compliance with GDPR Article 17 (“Right to be Forgotten”).
Platform Enablement Framework
Fast and Secure Setup
Implementing Graphio takes only a few days. The onboarding process follows secure deployment and authentication standards to ensure compliance from the first connection.
No Developers or Coding Required
All integrations are plug-and-play — requiring no engineering effort, code deployment, or manual key exchange. This minimizes security risks during setup.
Pre-Verified Connectors
Every integration (Slack, HubSpot, Jira, Google Workspace, QuickBooks, etc.) passes Graphio’s internal security and privacy review before being enabled in production environments.
Automated Configuration Audits
The platform continuously monitors integration states and permissions, alerting administrators if scopes or security settings change.