Cases We Detect

Revenue is leaking through the cracks. Graphio seals them.

Sales

  • Sales > Legal > Finance > CS

    Forecast Bleed

    11 days 2 hrs · $380K delayed per quarter

    A deal is marked closed-won, but revenue gets stuck between Sales, Legal, Finance, and CS. Legal and Finance only move after someone manually chases them. The buyer already said yes, the contract is signed, but cash still does not move.

  • Finance > Sales > HR

    Quota Reset Ghost

    19 days on wrong targets

    A rep's role changes. Finance eventually updates the quota file but weeks later. In the gap, that rep is closing deals against numbers that no longer apply, and nothing in any system flags it.

  • Sales > CS > Finance

    Handoff Phantom

    6 days 11 hrs · 22 days to cash

    A deal closes and Finance is not triggered to invoice for nearly a week in two out of five cases. Nothing looks broken inside any single team. Cash collection slides three weeks while the deal drifts between systems.

  • CS > Sales > Legal

    Upsell Stall

    9 days 6 hrs · 31 days to close

    CS spots an expansion opportunity and flags it. Sales takes nine days to follow up. Legal does not get looped in until after a verbal commitment. A deal that should take two weeks ends up taking a month.

  • Sales > Legal > Operations

    Partner Drop

    30 days · partner goes dark

    A partnership agreement is signed. Operations never gets the signal to start enablement. The partner hears nothing for the first 30 days, exactly the window where activation rates are highest.

Product

  • Product > Sales > CS > Legal

    Launch Void

    18 days late · 3 of 4 launches

    Sales starts moving on a launch while Product still has a critical dependency unresolved. Nobody alerts Sales or CS in time. The launch still happens, but revenue arrives 18 days late because the handoff failed.

  • Product > Sales > Finance

    Pricing Drift

    6 days 8 hrs · deals quoted at wrong rate

    Pricing changes in the product catalog. The CRM quoting tool does not reflect it for six and a half days. Deals get quoted at the wrong rate in that window. No human made an error. The sync between the two systems simply never fired.

CS

  • CS > Finance > Legal

    Renewal Window

    90 days silence · 2.4x churn rate

    Renewals do not fail in the final week. They fail during the quiet 90-day window before renewal. When there is no executive contact during that period, churn risk more than doubles.

  • CS > Product > Engineering

    Escalation Void

    4 days 7 hrs · churn risk doubles by day 6

    A customer raises a serious issue with CS. No ticket reaches Engineering for nearly five days because nothing in the CS-to-Engineering handoff fires automatically. By day six churn risk has already doubled, and the customer is usually already angry before anyone escalates.

  • CS > Product > Engineering

    Support Cliff

    11 days 1 hr · 71% of surge events

    Support tickets spike. In nearly three out of four cases, no escalation reaches Product or Engineering automatically. They find out eleven days later, well after the customer experience has already taken the hit.

  • CS > Engineering > Product

    Implementation Drift

    5 days 14 hrs · scope creep enters

    An implementation plan is signed with a client. Engineering sprint planning does not sync with it for nearly six days in almost half of cases. By the time anyone notices, scope has already shifted and no change order exists.

  • Legal > Product > Engineering

    Compliance Freeze

    9 days 5 hrs · 2 of 3 releases late

    A feature is ready to ship. Legal sign-off is required first, and that queue sits untouched for over nine days on average. Two out of every three releases miss their date for exactly this reason.

  • Legal > HR > Operations

    Policy Drift

    8 days 4 hrs · teams running old version

    Legal finalizes a policy update. HR takes over eight days to distribute it. For that entire window, Operations is working from the old version and has no way to know the new one exists.

Finance

  • Finance > Legal > Operations

    Vendor Exposure

    17 days · running on expired contract

    A vendor contract expires. No automatic renewal action fires and Operations is never told. The business keeps running on that vendor for over two weeks under an expired agreement, usually without anyone realizing it.

  • Finance > Product > Engineering

    Budget Drop

    5 days 2 hrs · resourcing stalls

    A budget is approved and released. Product is not notified for over five days in more than half of cases. Engineering sits waiting on a resourcing decision that was actually made days ago, just never communicated.

  • Finance > Legal > Operations

    Procurement Stall

    14 days · every affected cycle

    A purchase gets approved. Legal vendor review does not get triggered automatically in more than a third of cases. Every procurement cycle where that happens runs two weeks longer than it needs to.

  • Finance > Legal > Executive

    Board Delay

    5 days 3 hrs · every quarter

    Board reporting season opens and Finance sends financials to Legal for sign-off before they go to the board. That review takes five days longer than the cycle allows. Executives lose that same window from their preparation time, every single quarter, without any system catching it in advance.

  • Finance > Legal > Operations

    Audit Gap

    6 days 2 hrs · shows up in findings

    Audit prep starts in Finance and immediately requires documents that only Legal controls. Legal takes six days to respond to that pull request. Operations records are not consolidated in time and the gap does not show up in any dashboard. It shows up in the auditor's findings.

Engineering

  • Engineering > CS > Legal

    Data Migration Lag

    3 days 9 hrs · SLA clock keeps running

    Engineering finishes a migration. CS is not notified to resume normal workflow for nearly four days in half of cases. Legal SLA timers do not pause for the gap. They keep running and the exposure accumulates silently.

  • Engineering > CS > Legal

    Incident Silence

    2 days 7 hrs · customer escalates first

    A production incident gets resolved in Engineering. CS is not told for over two days. Legal SLA exposure builds up untracked the whole time. Most of the time, leadership hears about it from the customer, not internally.

HR

  • HR > Finance > Operations

    Hiring Lag

    26 days · role stays unfilled

    A headcount request gets approved. HR does not open the role for nearly a week in almost half of cases. That single gap keeps the position unfilled for almost four extra weeks, not because of process, but because the approval signal never arrived.